DAMAGED & MISPRINTED
If the product arrives defective, we will arrange a reproduction and ship it out for free. Please send us an email ([email protected]) with your order number, picture and kindly explain the problem.
Please note that whatever size, color, and the image you upload will be customized on your item. If the incorrect size, color or image is selected and sent out to you, Mcelderryhouse is not responsible for replacing these items.
EXCHANGE & CANCELLATIONS
Once you place an order, your order will immediately enter the queue for production. If you request cancellation within 2 hours, we will cancel your order for free. If you change order information(such as size, image, design, pattern) or cancel your order after 2 hours, and it is in production, we will charge a 20% fee for canceling or changing. Since each of our products is one-of-a-kind and made just for you, please double check your order info before order. If you have any questions,please send us an email([email protected])
The shipping address can be changed before shipping, and we can not do any change once shipping out.
Return & Refund
If the product arrives defective or you not happy with your purchase, please send us an email ([email protected]) with your order number, picture and kindly explain the problem and we’ll process your request.
Please re-package the products and ship them back to us within 7 days.
For returns and replacements, if the quality or the printing of the item is not good enough, or the wrong item was sent to you, we can reship the item for free; No-restocking to be charged to the consumers for the return of the product.
Please kindly allow us to take 3 business days to process your refund. Your bank statement will reflect a change within 3 business days. Any refund will be returned to your credit card in the original path.
Please contact with Mcelderryhouse Customer Service by email([email protected]) to get return address in a necessary condition.
CUSTOMER SERVICING TIME
Please be sure your email send to [email protected] successfully, all the emails will be reply within 24 hours. But in addition to holidays and weekends, we will remind you by email automatically reply in this case and deal with when we back to work, please pay attention.
PAYMENT AND DATA SECURITY
Is the payment safe? – Yes, absolutely! We take steps to ensure the safety of our website and the payment. PayPal in full compliance with the PCI standards and certification can deal with payment. All your data on our website is encrypted through SSL.